Live video Help Desk Online Support Solution .........
•Now you can see & hear your customers, look at the problem they are experiencing and walk them through the solution - right on their own computer screen.
•Easy to use: With our Communicator technology integrated on your web-site, your customers can simply click to join your Help Desk in a live, on-line meeting.
•It will not take more than 5 seconds to download & enter conference help desk room.
•The program is based on click and go ..so it is automatically downloaded in the customers/clients computers( Auto firewall -auto proxy ).
•Highly personal: Your customers can see and hear your Help Desk staff, adding a truly personal touch to your service.
•Effective: Our online Communicator allows you to screen cast an application or desktop to let you view your customer's problem with them. This method is far more effective than trying to understand a description of a problem over the telephone. It's as if you were standing behind the customer, watching them use their PC.
•Efficient: With your customer's permission, Help Desk staff can remotely take control of the customer's computer, allowing problem to be solved while customer watches.
•Low bandwidth requirements: Users with even basic dial-up connections can connect and use online live video helpdesk.
•Increased productivity: Solve customer problems quickly and easily using our Communicator's screen casting and remote control capabilities.
•Highly interactive: Customers can explain their problems verbally or by text chatting.